AccessiBe Breaks Accessibility of The Focus on The Family Online Shop


The following post contains my opinions based on my experiences with the AccessiBe overlay. It should be noted that I am writing and publishing this post on my own time. The opinions expressed in this blog post along with all other material found on my Web site are my own.


For quite some time I have known about and listened to some of the audio dramas produced by Focus on The Family. Many years ago I was surfing around the AM dial during the Christmas season and stumbled upon their adaptation of “a Christmas Carol.” We all know the classic story of how the miserly Ebenezer Scrooge was visited by three spirits and miraculously underwent a powerful conversion as a result of these visitations. In spite of the fact that I already knew how the story was going to end I was extremely moved by this particular adaptation and I nearly had tears in my eyes during the conclusion. I never forgot this adaptation and I fondly remembered it every Christmas since I first heard it. Last week I recalled that dramatization again and decided to visit their online shop to see if I could find it as a downloadable audio file. Not only was it available but it along with other dramas was on sale. I also decided to purchase the complete set of Narnia audio dramas as I previously heard their version of “The Magician’s Nephew” and thought it was fabulous.

Enter AccessiBe

Many of you are familiar with AccessiBe. For those who are not they offer an overlay that an organization can add to their Web site which can supposedly assist in making that Web site more accessible. This product is not free and so organizations interested in using this service must pay for it. I have heard of and read about problems that this overlay has caused. For reference, Adrian Roselli has written a detailed blog post about this service. In addition Episode 105 of the Mosen at Large podcast provides an in-depth analysis regarding the controversial nature of this overlay. While I understood the reasons for the concerns expressed by those who have used this overlay I hadn’t experienced any personal issues with it up until last week. That changed when I was attempting to purchase these audio dramas from Focus on The Family’s online store.

During my first purchase of the Narnia Chronicles I chose to use PayPal to complete my purchase. However, while purchasing additional dramas I decided to try Focus on the Family’s order flow to see what it was like instead of using PayPal. To my shock I discovered that the edit fields for entering my credit card information were not being exposed to my screen reader. For reference I was using JAWS 2022 with the Brave browser. There was absolutely no way that I could complete my order using the credit card form as I could find no way to move focus to the edit fields. I then discovered that what they referred to as “screen reader mode” was enabled. I may have inadvertently activated it but I decided to deactivate it to see if it would make a noticeable difference. To my shock disabling this mode allowed the order form to become accessible to my screen reader. While it wasn’t a perfect experience I was able to navigate through the order form and enter my credit card details. In addition I saw that a few links which were unlabeled when using AccessiBe were actually labeled when AccessiBe was disabled. This wasn’t just a case where AccessiBe made no difference in the site’s accessibility. In this case AccessiBe made the Web site less accessible than it was with the overlay disabled.

My Email to Focus on The Family

On December 21 I sent the following email to Focus on The Family.

“Hello. I just placed an order for the digital edition of the complete Narnia set. There is no problem with the order and I am tremendously looking forward to listening to it in its entirety.

My comment is about your horrible accessibility overlay. I am blind and use a screen reader and I notice that you had the option to enable one of these overlays. I generally prefer to not use them but I realized that it somehow became enabled. This overlay makes the experience worse for users of screen readers. Edit fields for credit card entry are not exposed. This means that by enabling the overlay I am completely blocked from completing a purchase which I don’t think is an experience you want for any of your users. I discovered this as I was trying to order the digital version of the Narnia collection. The workaround, ironically, was to disable the overlay which actually made the order flow much more accessible. Choosing the PayPal option would also work since it allows users to bypass your order flow and use PayPal which is quite accessible. In addition enabling the overlay causes some links to become unlabeled. Disabling the overlay actually made those links accessible. If you want proof to verify my report go through the order flow using a screen reader and enable the awful overlay. You will not be able to complete the order. Please get rid of this overlay. I’m sure that this third party promised that if you allowed them to insert this small amount of Javascript on top of your site that your site would be accessible and you would avoid the threat of law suits. These claims are untrue. Building a Web site that conforms to WCAG guidelines will make your site fully accessible to everyone without the need for Focus on the Family wasting its hard-earned money on an overlay that only degrades and, in some cases, disables accessibility.

For reference I am using Windows 10 Pro 21 H2, Brave 96 for my browser and JAWS 2022 for my screen reader.

Please don’t hesitate to reach out if you have further questions.

In closing I would like to sincerely thank you for producing such excellent audio drama. I’ve known of your work for many years and I’m so pleased that it’s available digitally.”

Response From Focus on The Family

On December 22 I received the following response from Focus on The Family.

“Thank you for contacting Focus on the Family, David.  Your interest in our ministry is greatly appreciated.

We were sorry to hear of the difficulties you faced on our website and using the accessible feature.  Your comments and feedback have been taken into consideration and forwarded to the appropriate department for further review.  Rest assured that we are always looking into ways we may improve our services.  Please be aware that we are limited to what we are able to provide on our website, as we use a 3rd party platform to help us with our ordering and transactional process.  However, our IT department is looking into ways to improve our website to make it more accessible.  Please accept our apologies for the inconvenience and frustration.

Thanks again for your email and helpful suggestions.  Please let us know if we may be of help in any other way.  Blessings and Merry Christmas!”


At this point I want to say that I don’t blame Focus on The Family for what this overlay has done to their Web site. It is possible that they had little or no knowledge regarding accessibility and they probably decided to pay for this overlay because they really thought it would help their Web site to be more accessible. However, it is my sincere hope that they will investigate my complaint and that they will cancel their subscription with AccessiBe immediately since it is clear that the overlay has decreased the level of accessibility on this Web site. If Web developers published sites that comply with WCAG standards there would be no need for these overlays.

Positive Experiences Using The AIRA App

Yesterday I had occasion to use the AIRA app several times. First I needed it to assist me with some accessibility challenges that I was experiencing on the Rite Aid Web site. I was filling out information for my Covid-19 booster shot which was scheduled for later that afternoon. There was a section of the form that I had some difficulty in completing and AIRA was able to come to the rescue, accessing my computer using Teamviewer to assist me. After that there was a section where I needed to upload a picture of both the front as well as the back of my medical insurance card. I was about to give up and tell Rite Aid that I was unable to complete the form and to just let them process my card once I arrived in person. However, an idea came to me. I contacted AIRA again and asked the agent if she could take a picture of the front and back of the card and email those pictures to me with clear titles of Front of Card and Back of Card. AIRA is able to remotely access the phone’s camera and can also email items to the customer as attachments. This was done in less than two minutes. Not only could I then upload the correct pictures but I now have the added benefit of having those pictures if I ever need to perform a similar task in the future, knowing that the images are perfect.

Once I arrived at the Rite Aid to get my booster I used AIRA to assist me in finding the front door, navigating to the pharmacy and then I called them once I had my vaccine to get assistance in navigating back to the front door. It really is a remarkable service and I’m very thankful that we have it available.

I’m equally thankful that I can now say that I’m fully vaccinated (or at least will be in a few weeks) and that I barely have any pain in my left arm.


The Tech-VI Announcement List Celebrates Its First Anniversary

I am absolutely pleased to announce that this coming Sunday, October 10, marks the first anniversary of the Tech-VI announcement list. To paraphrase a line from the theme of Babylon 5, which is my favorite TV series, this list is perhaps a dream given form. In many ways I’ve been unofficially providing these announcements for nearly thirty years since I first began working in this field.

My first role was with Blazie Engineering, a company that I’m sure many of you fondly remember as much as I do. Even at that early stage in my career I had a passion for technology and was keeping up with the latest JAWS for DOS updates from Henter-Joyce, what was new with Arkenstone’s OpenBook and updates to this new screen reader from GW Micro called Window-Eyes. Without being asked to do it I began regularly sending emails with these announcements to my coworkers, most of whom were sighted and generally not assistive technology users. I don’t know how many of them read even some of those announcements or how many of them even cared. Nobody asked me to stop spamming them with these announcements even once and so I kept sending them as I received them. When I left the company and began working at AbiliTech providing computer training to children I continued the practice. Many of my teammates were also trainers and users of this technology and so perhaps my readership actually expanded. When I left AbiliTech to work at another blindness agency I continued sending announcements to my coworkers and continued doing so for the 13.5 years I was employed there. Amazingly, nobody asked me to stop. HR never visited my classroom with a warning to cease and desist. Nobody filed a petition to my managers begging them to take action.

During the 1990s I was also delighted to subscribe to a similar list run by Amy Ruell, a service which sadly no longer exists. Amy was performing a similar service, forwarding well-formatted announcements from various mailing lists.

During this entire time I was also sending announcements to mailing lists which dealt with blindness assistive technology. I began to realize that perhaps I needed to launch my own mailing list instead of bombarding other lists with announcements. This would allow those who were interested in receiving them the opportunity to subscribe to such a list and also giving some peace and quiet to those poor souls who perhaps didn’t exactly feel that they had signed up to receive such a large number of announcements. And so the Tech-VI list was born on October 10, 2020. News and announcements are taken from mailing lists, job postings, announcements from relevant Web sites along with a ton of news feeds that I regularly monitor. I am happy and honestly amazed to report that we are now past 750 subscribers and we continue to add more each week. As is expected some people choose to unsubscribe but we’ve lost very few readers. This has made me quite happy as well as humbled that so many of you find this list to be of value and relevance in your life with more members being added weekly. Therefore, whether you’ve been subscribed to Tech-VI for a week or for the past year I would sincerely like to thank you for choosing to subscribe. There are thousands of discussion groups and announcement lists on the Internet. Your time is as valuable as mine and it means a lot that you’ve chosen to subscribe to this list as part of your inbox. Thank you.

You may subscribe to the Tech-VI announcement list to receive emails regarding news and events in the blindness assistive technology field. I also include some occasional how-to articles on how to use certain mainstream technologies more effectively to improve productivity along with announcements for upcoming webinars and accessibility-related employment opportunities.

To subscribe, send an email to

You may also visit the Tech-VI home on


My Thoughts on The Victor Reader Trek From Humanware


A couple of months ago I received my Victor Reader Trek. It was a device I never thought I would ever want to own but after using it for only a short time I’m now realizing that it’s something I would not want to be without.

So What The Heck Is a Victor Trek?

For those who are unfamiliar with this product the Victor Reader Trek is a specialized device designed for the visually impaired. It allows the user to listen to books in a variety of formats from sources such as the National Library Service for the Blind and Print Disabled, Bookshare, Learning Ally and Audible. It can access newspapers and magazines available from the NFB Newsline service. It can read files in a variety of formats, including text only, Word, Braille and HTML. It has access to a generously-sized  directory of Internet radio stations as well as podcasts. Its GPS features can provide walking or driving directions to a specific location as well as allowing you to identify points of interest and even add your own. It is small and so can easily be carried during travel.

My History With Victor Reader Products

I remember reading about what may have been the first Victor Reader device sometime around early 2000. I first read about it in a catalog from either Blazie Engineering or Freedom Scientific. The company was a distributor of this CD player but I never had a chance to use one at that time. I believe it was designed to play books in the DAISY format recorded onto CDs, such as what was once offered by Recording For The Blind, now Learning Ally. According to this microsite from Humanware the first Victor Reader was released in 1999, a year after I left Blazie Engineering. This article from the January 2004 Access World from the American Foundation for the Blind reviews four talking book players which were available at that time, including a player known as the Victor Reader Classic Plus, which I can only assume may have been the second Victor player to succeed the original. If you decide to read the review you’ll no doubt recognize some very familiar features which are still found on today’s Victor products, such as the number 5 key for the Where Am I function, the number 1 key to access the bookshelf and arrow-shaped keys for rewind and fast forward. Humanware has clearly demonstrated that when they find a convention that works well for their users they don’t try to change what they know is successful. Instead, they wisely keep their customers’ favorite features from one product to the next and this is commendable.

If you’re interested in exploring even more Victor Reader history you can watch this Youtube video from the Parkland Regional Library System which, at one time, was distributing the Victor Reader Classic X player for visually impaired patrons to borrow. This video contains a demonstration of how to use this player. Victor Reader customers will feel right at home with this demo as you hear not only the familiar tone that plays at startup but also the familiar “Welcome to Victor Reader” greeting. If you really want an even more immersive dive into nostalgia you can even read the manual for the Victor Reader Classic Plus from the above link although it is not from a Humanware Web site.

Humanware also released other CD players prior to the original Stream’s release, including the Victor Wave, which I never had a chance to use, as well as the Victor Vibe. The Vibe normally sold for what I think was over $200.00.  At one point Recording for the Blind was offering the player at an incredible discount of $64.00. I initially wasn’t intending to purchase one as I associated RFB mostly with textbooks and I didn’t see myself ever needing a device to read them. My wife wisely thought otherwise and encouraged me to purchase it in the event that I might want to take classes at some point in the future. I had no idea at the time what a wise decision this was. I bought the player and, while I never used it for classes, I realized that RFB contained many books which were of great interest to me that I could not obtain from other sources. I wound up using the Victor Vibe for many years for both DAISY books as well as for CDs containing MP3 files, which the Vibe also supported. I went from thinking I would have no use for this device to realizing that I wouldn’t want to be without it. As you will soon discover this wouldn’t be the last time that I experienced such a shift in my thinking regarding a Victor Product.

When I was working as a computer instructor at Associated Services for the Blind the agency had the original Victor Reader Stream which I believe was released around 2007. I had first seen this product demonstrated when a student of mine told me about his experiences in using it with the BARD service which was in a pilot phase at that time. If you wanted to be a BARD beta tester you really had to have the Stream as it would be several years until NLS would release their digital talking book players. Later I found the first generation Stream bought by my employer and learned how to use it. I remember thinking that the navigation commands were extremely intuitive. While I never saw the second generation model I certainly heard about it and thought it sounded like a very nice device. However, I was becoming very comfortable using my iPhone and I felt that my phone was able to perform all of the functions that were available on the Stream. I was glad that the Stream was available for those who needed or wanted it. I recognized that it offered some definite advantages for those who found such features valuable, such as an interface that could be accessed with physical buttons, but I was convinced that I neither wanted or needed a Stream.

When Humanware released the Victor Reader Trek I had the same feelings. It sounded like a very cool product. I was glad that it was out there for those who needed it and I never thought badly about people who used one. However, I was convinced that, like the Stream, it just wasn’t for me.

A Change of Heart

During the past few years As I read more about the Trek I began to find it intriguing. I don’t really know if the product was starting to sound more attractive to me or if I was just wanting the challenge of learning how to use a new gadget but I was really starting to think about the possibility of purchasing one. I was not willing to pay the full price of a new unit but I decided that if I found someone willing to sell one in good condition and at the right price I’d go for it.

I posted a message on a mailing list expressing my interest in purchasing a used Trek if anyone had one they were willing to part with. Shortly after that post I was contacted by someone who I had purchased an item a while ago who told me she was selling her Trek and the price she was offering was excellent. As I had a great experience in purchasing used equipment from her in the past I knew she was trustworthy and the next day I sent her the money for what would be,  for me, my new Victor Reader Trek.

Before I received my Trek I spent some time reading portions of the user’s manual so that I would have some working knowledge of the device’s layout and basic commands by the time my Trek would arrive. The manual is comprehensive and well-written. It helped me to visualize the layout of the device along with how to perform all of the Trek’s various functions.

Later that week the Trek arrived. Not surprisingly, the unit was, as I expected, in excellent condition. The seller also shipped the original silicon-type case the Trek was supplied with, a working battery and even an SD card! The only extra accessory that I ordered was the leather carrying case from Executive Products. I ordered it from Humanware as their price was a bit more inexpensive compared to the price charged by Executive Products. It will offer a bit more protection and it seems like a safer case for traveling.

When I received it I wasted no time in setting it up and configuring it to sign into the various services that I wanted to connect it to, such as BARD, Bookshare and NFB Newsline. While the Trek does not connect to Learning Ally’s catalog I did install the authorization key which allows it to play books from that service. Later on I also set it up with my Audible account.

There’s So Much to Like About The Trek

I know that I wrote how comfortable I was using my iPhone and that I felt there was no need in my life for a Victor product. While I definitely have a good comfort level with the iPhone, and with touch screen devices in general, I have definitely seen how a device like the Victor Reader Trek can actually complement a device like the iPhone and how it even has some advantages over using one. I’ll list a few that come to mind.

A Consistent Interface

The Victor products, both the Stream and the Trek, offer one consistent interface for anything that I am reading and from every library that the books originate from. Whether I’m reading a newspaper from NFB Newsline or a book from Bookshare or Learning Ally there is only one interface to learn. The commands to play, rewind and add bookmarks don’t change whether I’m reading a book from Bookshare or from BARD. Compare this to an iPhone where you must learn the interface for each app: NFB Newsline, BARD Mobile, Learning Ally, Voice Dream Reader and Audible might have very similar ways of doing things but each app has its differences that need to be learned in order for readers to use them efficiently. Most of them are easy but some, like the Learning Ally app,  can be a bit more challenging.

Physical Buttons

There’s nothing more aggravating than unintentionally stopping the reading of a book if I accidentally touch the screen of my iPhone. Sure, I can lock it after invoking the command to read continuously but I don’t always remember to do that and you can’t do that with the NFB Newsline app since locking the phone stops VoiceOver from speaking. With the Trek moving my fingers across the keypad even for a second doesn’t interrupt the reading.

Want To Read a Book? Just Press Play

You also have the rewind button to the left of the Play button and a Fast Forward button to its right, with the buttons being shaped like arrows pointing to the left for rewind or to the right for fast forward. If you hold down these buttons you will be able to skip backward or forward in larger increments, such as one minute, five minutes, etc.

You can use the buttons on the numeric keypad to navigate by different increments. You could press the numbers 4 or 6 (left and right arrow) to navigate your book by character, word or line. Pressing the 2 or 8 keys (up arrow or down arrow) changes these navigation levels. If the book has appropriate DAISY markup you can navigate by section or by subsection. As an example, with a level 1 setting you might be able to move from one chapter to the next. A level 2 navigation setting might allow you to navigate from section 1.1 to section 1.2. It all depends upon the structure of the book.

The Trek’s bookshelf feature is extremely organized, allowing you to easily navigate through the list of available books and files in several categories, such as Bookshare, NLS Bard, text files, etc.

Direct PC Transfers

The primary method for transferring files from a PC to an iPhone is by using iTunes. This software is one of the most unintuitive and clunky applications I have ever used and I try to use it as little as possible. Because the Trek is seen as a drive when I connect it to my PC transferring files from my PC to the Trek is as simple as using copy and paste commands with File Explorer. I also really like the Humanware Companion software for facilitating these transfers, particularly if you have DAISY books with cryptic file names since the software cleans this up by providing clear and meaningful file names. It also ensures that the files that you transfer to the Trek are always placed in the correct folder, such as placing all DAISY files into the $VRDTB folder on the SD card, with each book occupying its own subfolder.

Using a PC to transfer books is very important if you have reading material that doesn’t originate from one of the Trek’s built-in online sources. As an example, I have many talking books from Learning Ally. The Trek (and I assume the Stream) do support books from this library once the proper authorization key has been installed but they are currently not in the list of online bookshelves. This is really not a problem since you can transfer as many Learning Ally books as you want using your PC. You can also transfer other DAISY books using this method, such as books that you have already downloaded from the BARD service from NLS. When you transfer DAISY books from your PC to the Trek you do need to ensure that they are moved to the $VRDTB folder onto your unit’s SD card. Using the Humanware Companion software ensures that books are always transferred to the correct folder.

Support For Contracted Braille Files

The various apps on my iPhone allow me to read files in many different formats. If I have a Braille display connected to my iPhone I could read contracted Braille files but there’s no app that I’m aware of that allows me to read Braille files using speech output. The Trek effortlessly allows me to listen to and navigate Braille formatted documents as easily as text files. This means that the Trek can read Braille files from BARD along with Grade 2 files that I may have translated from text files. When navigating text character by character the Trek doesn’t read the Grade 2 symbols but instead treats the characters as though you were reading a standard text file. It feels almost magical to me and it’s a credit to the Trek’s Braille to text translation capabilities.

A Replaceable Battery

If you eventually find that your Trek’s battery isn’t holding a charge as long as it used to or if you just want a spare battery for those long road trips or plane rides where an outlet might not be handy this is easily accomplished. The battery is easy to remove and replace with a new battery costing $36.00.

Save Your Phone’s Battery

I remember one day returning home from vacation when I had used my iPhone for quite a while in the airport getting navigation assistance from AIRA. In the cab riding home from the airport my phone battery was pretty low by then and I was pushing it even more by running both Blindsquare and Google Maps in order to hear not only streets and points of interest but also the driving directions so that I could keep track of where we were heading. Had I had a dedicated GPS device like the Trek I could have saved my phone’s precious battery while using the Trek as my dedicated GPS solution. Not to mention that the next time I’m at the airport I can use my Trek to read my book while saving even more battery power on my iPhone.

Swappable SD Cards

While some Android phones allow for SD cards to be added and removed not all of them have this capability, including the newest Galaxy S21 phones from Samsung. Of course, Apple phones and tablets don’t allow for this, either. The Trek officially supports SD cards with up to 32 GB of storage but many users, myself included, have used SD cards with the Trek with even more capacity. I’m currently using an SD card with 256 GB of storage. Of course, how many files an SD card can hold totally depends on the format of those files along with the duration of the book or audio file. . A long audio book from BARD will consume much more space than that same file in a plain text format. On my current SD card I have over 70 books from NLS, Learning Ally, Bookshare and Audible with a little over 200 GB free. And if I should ever exhaust the capacity of that card and still want more material I can just pop in another SD card and copy even more books!

My Wish List For New Features and Improvements

No product, no matter how wonderful and functional it might be, is perfect. There is always room for improvement and the Trek is no exception. Here is a list of features and improvements I’d like to see Humanware consider adding to make the Trek even more awesome. I have grouped this list categorized by importance with what I consider to be the most important items first.

A Better Speaker

This is perhaps my biggest issue and main complaint about the Trek. This device is sold for $795.00 in the United States. It is an audio-only product specifically designed for blind users, many of whom are very particular and discerning when it comes to how a product sounds. It does not support Braille (more about that later.) It does not have a screen. It offers no visual apps and services. The Trek was built specifically for blind users by a company with decades of experience designing specialized products for the blindness market. Given these factors I would have expected Humanware to prioritize on how a unit containing these features with its price tag sounds when not only listening to books but when playing music, podcasts and Internet radio. While I won’t say that the speaker sounds horrible there are times when I feel like I’m listening to an AM radio instead of a specialized unit with a rather expensive price tag. This device should sound as good as (if not better than) any of today’s smart phones but yet I maintain that it does not. At one point some Trek units were shipped with speakers which were not of the best quality. As of May of 2021 Humanware was allowing users who had such units to mail their Trek to the company for a free replacement. Thinking that I must have had one of these units I made arrangements with Humanware to have my speaker replaced. I must give the company a tremendous commendation in this regard as they could not have handled the situation more promptly and professionally than they did with my unit. They sent UPS to my home to pick up my package. The driver even had the appropriate address label. All I needed to do was to ensure that the unit was packaged securely, which it was. A week later my Trek was returned to me. I believe it was shipped with two-day shipping and had it not been for Memorial Day I might have even received it earlier. I shipped the unit without its battery and was surprised and quite pleased when I noticed that Humanware even provided me with an extra battery at no cost, something I neither expected or requested. Again, Humanware handled this situation with the utmost professionalism and I could not have asked for better service. Except for a speaker producing excellent sound. While the new speaker might have sounded a bit better than the one in my unit I don’t think that it was a major improvement. If Humanware chooses to design an updated Victor product with new hardware I do hope they will make the audio a higher priority.

Support For More Libraries

In the United States the Trek provides its users direct access to the catalogs of NLS, Bookshare and NFB Newsline. The device can also play titles from Learning Ally and Audible. I would really like to see direct access to more specialized as well as mainstream libraries where users can search for and browse their respective collections. Learning Ally, while not free to new members, offers around 80,000 recorded books in DAISY format. Many members of Recording for the Blind are “grandfathered” into the program and may receive an unlimited lifetime subscription to the service. Their catalog includes some titles that I can’t easily locate from other sources and I find it to be a valuable resource. The Trek does support the playback of Learning Ally titles but what I’d like to see is direct access to its catalog.

There are other services to add to this wish list of direct catalog access. The Internet Archive is a massive source of public domain material containing, among other things,  over 35 million text files, over 3 million radio show archives  and over 7 thousand old time radio shows. Imagine being able to access this collection of files from your Victor product.

Other libraries include:

  • Project Gutenberg is perhaps one of the oldest online libraries containing over sixty thousand public domain titles.
  • The Online Books Page contains over three million titles from across the Web.
  •  Librivox contains MP3 files of public domain books and short stories read by volunteers.

Of course these content providers would need to provide Humanware direct access to their catalogs, such as an API, and we don’t necessarily know which libraries provide one. I do know that Project Gutenberg allows users of the Voice Dream Reader app the capability to download books from their library. In theory, this means that Victor Reader products could be provided with similar access.

Support For Kindle Books

I wanted to put this item in its own category because of how popular Kindle is along with its incredible collection of books. Can you imagine having access to all of the millions of books available from the Kindle store? I realize that purchasing the content from a Stream would present some challenges but it would be amazing if it even could support the Kindle file format just as it can with Audible and Learning Ally.

Choices For More Voices

I do appreciate that we have access to Ryan and Sharon from Acapela but I’d prefer to have some additional choices for each regional firmware. While I like the Ryan voice I much prefer the Colibri version from Acapela which, to my ear, sounds much more pleasant to listen to. The Sharon voice doesn’t generate high enough frequencies for my ear which is one reason why I prefer the voice that they call Will.

Faster Input Method For Entering Text

I am guessing that if Peter Tucic, Humanware’s brand ambassador, received a dollar for every time he heard this suggestion he could comfortably retire for the rest of his life. I really don’t want to see Peter leave Humanware but at the risk of contributing to his retirement fund I’m going to put this out there.

There are times when it is necessary to enter text on the Trek’s keyboard such as when performing a search for a book or a podcast. People who remember the days of sending text messages on their flip phone’s numeric keypad know that they used the numbers which corresponded with their associated  letters, such as 2 for A, B and C, 3 for D, E and F, etc. This is how letters and other characters are entered on the Trek and this method works fairly efficiently for me … except for when you’re entering two letters associated with the same number.

For example, suppose I want to search for the ACB Conference and Convention podcast and I want to enter ACB into the search field. Because the letters ACB are generated by pressing the number 2 I would need to enter 222 onto the keypad. All well and good but because these letters are all generated by entering the same number I need to press the number 2 and when I hear the Trek say “a” I have to wait for a confirmation click before I enter the number 2 three times to get to the letter C. I then need to wait for the click again to confirm that the letter C was entered and then do the same thing for entering the letter B. I think there are several ways in which this could be addressed. One way would be to allow pressing the Goto key above the numeric keypad to tell the Trek that you want the last letter which was spoken to be accepted but the current method could still be kept for users who have grown accustomed to how data entry currently functions.

Note: after I initially published this post a good friend of mine emailed me to say that the Trek had an option which would eliminate this problem. She is absolutely correct. If you enable the option to only speak the final character when entering data you don’t need to pause and wait for the character to be entered. As an example, if I wanted to enter the letter C I could quickly press 222. As soon as the Trek confirms this by speaking the letter C the character is immediately entered. Once I realized this I decided to keep this setting enabled since it greatly speeds up data entry. I’d still like to see my suggestion considered, however, for people who would like to hear each character as you press numbers on the keypad.

Allow Chapter Navigation in Podcasts

Some podcasts support the ability to navigate an individual episode by sections or chapters. I’d love to see this as an option in the Victor products. Users could press 4 or 6 to move to the previous or next chapter, respectively.

Support Braille Displays Where Appropriate

I do realize that this suggestion simply doesn’t apply to some of the functions of the Trek. After all, you can’t have Braille output for a Bard or Learning Ally title, although I think every Braille user would agree this would be a wonderful feature. Braille also couldn’t be supported for other audio-only experiences, such as with podcasts, Internet radio and other MP3 files. However, it would be very considerate to Braille display users, particularly for those who are deaf-blind, if the Trek would send the output of text, Word, BRF and Bookshare files to a Braille display. I realize that many Braille displays already offer native support for these files, including Humanware’s own Brailliant products. However, it possibly might benefit deaf-blind users or those who are hard of hearing by allowing them to gain instant Braille access to the Trek’s GPS features.

Speak Points of Interest in Driving Mode

One thing that I love about the Blindsquare app on iOS is that it does read POIs while driving. I personally like hearing about the various restaurants, gas stations, supermarkets and other businesses as I’m passing them and I wish that the Trek allowed for this, as well.

Report 100% Battery Level During Charging

This is a very minor request but it would be nice to have an optional message letting the user know that the battery is fully charged. This would give them the option of removing the plug at that point if they wanted to continue using the Trek on battery power.

DAISY Recording Capabilities

I own a Plextalk Pocket and as a player its features are average. I didn’t really want it as a book player, however, but what attracted me to that device was its recording capabilities. One feature that I like about the Plextalk Pocket is its ability to add DAISY markup to a recording. This allows you to produce your own DAISY talking book, either with the unit’s built-in mic or from a recording from another device. I realize that Humanware’s products are called the Victor Reader and not the Victor Recorder but since they’re already excellent at DAISY playback I would personally love to see some additional recording capabilities, particularly those that allow for the inclusion and editing of DAISY markup.

 Allow Users to Swap The Commands For Key Describer And The Built-in Users Guide

This is probably an odd request and I’ll bet it’s one that Humanware doesn’t often receive so an explanation is in order. Over the years I have used five different screen readers which allow pressing and holding the insert key along with the number 1 to enter or exit keyboard help mode. This mode allows you to press a key on your keyboard to hear what that key does without performing its function. I’m so used to this convention that I often press and hold the number 1 key on my Trek to go into key describer mode. Instead, the Trek uses this command to open the built-in user’s guide. Pressing and holding the 0 key enters and exits key describer mode. I realize that if these commands were reversed it might cause long-time Trek users the same type of confusion. Therefore, I’m suggesting a command in one of the menus to allow users to swap these two commands. This would then allow me to press and hold the number 1 to enter and exit key describer mode while pressing and holding the 0 key would enter or exit the users guide.

For The Next Victor Product

The following suggestions probably can’t be implemented on the current Victor Reader devices. However, if Humanware decides to produce a new next generation Victor Reader Stream or Trek I would love to see the following features on such a device.

  • Allow Bluetooth keyboard support for text entry.  This would make text entry so much easier and faster. It would also allow users who prefer Braille input to use an Orbit Writer.
  • Include a camera for OCR. The current Victor Reader products are extremely versatile when it comes to how many different sources and file formats are supported. I think that having the ability to have a printed page as another source would really add to how much reading you could actually do with your Victor Reader.
  • Implement Bluetooth 5.1
  • Allow voice dictation as an alternative to using the numeric keypad for text entry input.


Some of you may have noticed that I haven’t written anything about the Trek’s GPS features. While I’ve had an opportunity to try it out in driving mode I rarely travel these days and so the GPS is the feature I’ve so far used the least. I will eventually have opportunities to use it and there’s always the virtual exploration mode. Even so I don’t regret purchasing this unit. It has great reading features from a variety of sources, is easy to use and is a great complement to my iPhone. If you’re a user of any of Humanware’s Victor Reader products please feel free to leave your opinions about your device in the comments.

Resources For Learning Keyboard Shortcuts

What follows is a list of resources for learning keyboard shortcuts for a wide variety of programs.

Sight And Sound Technology: Recent Webinar Discussing Keyboard Shortcuts

Sharon Lyons is an employee of Sight and Sound Technology who loves keyboard shortcuts. A recent webinar from Sight and Sound features Sharon who shares some of her favorites.

Sharon’s Shortcuts

Sharon also has her own Web site. Not only does it offer lists of keyboard shortcuts but you can even sign up to receive a weekly email containing a new keyboard shortcut to learn about.

Keyxl Keyboard Shortcuts Database

Here’s a fairly comprehensive list of keyboard shortcuts. It should be noted that one of the first links on this Web site specifically warns users of JAWS not to click the link with the enigmatic label “Jaws users do not click here.” When I first discovered this resource many years ago I clicked the link and then found the site to be totally unusable with my screen reader. When I tried it just now using the CCleaner browser nothing seemed to change. It should also be mentioned that Google Chrome warned me that the site was not private and that its security certificate had expired fifteen days ago as of this writing on 9/11/2021.

All hotkeys

Another source for providing lists of keyboard shortcuts.

My Email to Phil Schiller at Apple Regarding The Current Situation With Flicktype

Some of you may be aware of the current situation regarding the Flicktype app and how the author of this app has chosen to discontinue development due to a series of unhelpful responses from Apple regarding its reasons for not approving a Flicktype update. This has sadly led to a communications breakdown. Apple’s heavy-handed approval process nearly caused the end of the Blindfold Games apps several years ago and has now likely resulted in the elimination of a truly unique accessibility solution for blind users. For details on this situation you can read the transcript of episode 144 of the Mosen at Large Podcast. Jonathan Mosen provides an excellent explanation of the events that have recently transpired between Apple and the developer of Flicktype.

Apple claims that they have a commitment to accessibility. If this is true it means more than just releasing products that are accessible to people with disabilities. It also means supporting the community of developers who are also releasing apps to enhance accessibility. Clearly, Apple has demonstrated that they are not always willing to keep to this commitment.

I believe that blind Apple users of this app need to make their voices clearly heard about this and I don’t mean complaining about the situation to one another as that will accomplish nothing.

What follows is an email which I have sent to Phil Schiller. To quote this page from Apple’s Web site:

“Phil Schiller is an Apple Fellow, responsible for leading the App Store and Apple Events.Phil has helped guide Apple’s products and marketing for 30 years, most recently as the senior vice president of Worldwide Marketing. Over the course of his tenure, Phil has helped the company create the best computers in the world with the Mac, lead the digital music revolution with iPod and iTunes, reinvent mobile phones with iPhone and the App Store, and define the future of mobile computing with iPad.”

I would encourage all who are affected by what is happening with the Flicktype app to email Mr. Schiller by using the address schiller (The extra space has been added to eliminate spam.)

Here is the email which I have sent.

Dear Mr. Schiller,

I am visually impaired and have been using the iPhone with VoiceOver since 2014. As someone who has also been working in the assistive technology field for over three decades I have had many opportunities to provide training to other blind iPhone users and have recommended Apple as a company that should be seriously considered due to what I once believed was their strong commitment to accessibility. However, this latest situation with Apple not allowing updates to Flicktype to be accepted into their app store has caused me to seriously reevaluate this position. Flicktype is truly a unique accessibility solution and there is truly no other app of its kind. It permits people, blind or sighted, to effortlessly and accurately type text onto their touch screen without the need to focus as to whether or not the correct keys are being pressed. For Apple to not allow this update to be released into the App Store for totally invalid reasons is a complete disgrace and only hurts customers by eliminating yet one more important and unique accessibility option. I used to always choose Apple over Android devices due to Apple’s unique and robust accessibility options along with the fact that Apple’s accessibility solutions seemed to be way ahead of Android. However, this is becoming no longer the case as Android is now catching up and offering equally robust and efficient choices for customers who require accessibility solutions. If this situation is not resolved promptly I will be switching to Android for my next phone upgrade and will be informing those in the blindness community about my decision and why I have made it.

David Goldfield,

Blindness Assistive Technology Specialist

JAWS Certified, 2019

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My Thoughts on The Pearl Scanning And Reading Camera From Freedom Scientific


During the month of July Freedom Scientific offered some generous discounts on some of its products as specials to celebrate the blindness conventions which were taking place at that time. One of the products being offered at a discounted price was the Pearl camera for scanning and reading text. I hadn’t needed to use a scanner in decades, aside from the occasional reading of computer screens that I sometimes do using apps on my phone such as Envision AI. We are very blessed to live in a time when the majority of books that we might want to read are already available in accessible formats from sources such as BARD, Bookshare, Learning Ally and the Kindle store. Don’t forget we also have other sites offering books and other accessible documents such as Project Gutenberg, Librivox, the Online Books Page and the massive collection from the Internet Archive.

While nearly everything that I want to read is available in an accessible format there are some out of print books which I do want to read and they are not currently available in an electronic format. This means that if I want them to be made accessible I can either pay someone to make them accessible, put in a request to Bookshare or scan them myself. Since my very old HP 3P scanner is not compatible with my modern laptop I had been thinking for some time about purchasing a new scanner. One of the things that I wanted in a scanner was very fast speed in scanning. The OpticBook 4800 from Plustek would have met my needs quite nicely but I couldn’t justify paying around $800.00 for that scanner when I might only be using it to scan a dozen or so books. I had seen some videos demonstrating the Pearl and one thing that impressed me was its speed. I still preferred using a flatbed scanner over a camera but the Pearl had the speed that I wanted with a price I could more easily live with, especially when it was being sold at a discount. After a lot of thinking I went for it, ordering the Pearl camera, a product maintenance agreement to extend the warranty by another year along with upgrading my older OpenBook license to version 9.0 so that I could run it on my modern Windows 10 laptop.

Placing My Order

I initially tried placing my order online but as I was attempting to enter my address I received an error message indicating that the company could not ship to my state. This was odd as I am in the United States and Freedom Scientific has been shipping CDs to me since they began operation when JAWS upgrades were shipped on physical media. I called the company to place my order by phone. I spoke with a very nice, super-professional woman named Elizabeth who was not able to explain the error message I had received. She did complete my order with no issues, however, and I wish to thank her for her kindness, clarity and for her superb customer service.

Installing OpenBook

Shortly after placing my order I received my authorization code for my new license. I downloaded the latest 9.0 release from Freedom Scientific’s Web site, installed the software, copied and pasted the authorization code into the appropriate edit field and the program was authorized with no issues. OpenBook was ready to use!

The one thing that Freedom Scientific could do to make activation a bit easier is to not have an extra space on the same line following the authorization code that you receive in the email that they send you. This would allow the user to just highlight or select the entire line that contains your authorization code, copy that line of text to the clipboard and then paste it into the appropriate edit field where OpenBook expects you to enter your authorization code. Since having that extra space produces an error you must select the line and then deselect that last space before copying the code to the clipboard. A minor quibble, perhaps, but a small change like this could speed up this process just a bit. Frankly, what FS should consider is producing an executable activator as they do for the JAWS home annual licenses since all the user would need to do is run the activator and it would then automatically activate their instance of OpenBook and download it if it isn’t already installed.

I was excited to install, configure and begin putting OpenBook 9.0 to good use. I hadn’t used OpenBook since my last role in 2016. While I remembered the most important aspects of the software I needed to reorient myself with several features.

After setting up Eloquence to my liking I downloaded the Tom Realspeak Solo Direct voice and began modifying the workflow settings to meet my needs.

Pros And Cons of The Pearl Camera

What follows is a list of what I consider both positives and negatives regarding the Pearl Camera, at least from my perspective.


  • I was pleasantly surprised at how compact and light the device is when it’s folded and in its carrying case. If I were traveling I could easily transport it without it being a burden to carry. For people who may need to do a lot of traveling and want to scan text wherever they happen to be this is a definite plus.
  • On that subject I really do like the carrying case that was supplied with the Pearl. It seems durable and I was pleased to see that the product was shipped folded in the case.
  • The Pearl is definitely fast. When the lighting is set appropriately it takes five or six seconds from the moment that I initiate the scan until I start hearing the results of what I scanned. Speed was definitely something that I wanted and the Pearl delivers when it comes to its fast recognition.
  • I was very pleasantly surprised to see a Braille quick start guide contained in the package. It explained how to set up the camera and provided some keyboard commands for those using the Pearl with OpenBook. Being a Braille user I was absolutely delighted to have this. JAWS used to ship with a Braille quick start guide and I believe that OpenBook did as well but this is no longer the case since Freedom Scientific no longer ships their software on physical media, such as on a CD or a DVD. I don’t know if a new JAWS or OpenBook purchaser is entitled to receiving a Braille quick start guide at no cost but if they’re not they really should be. In fact, before Freedom Scientific came into existence you could contact Arkenstone to request a complete OpenBook Braille manual at no cost.
  • If you’re using the Pearl with either JAWS or OpenBook it’s about as plug and play as you can get. You plug the camera into your computer’s USB port and JAWS is generally ready to work with it. My instance of OpenBook was configured to work with it as well but I can’t remember if I already configured OpenBook to use the Pearl before I set it up.
  • The USB cable that comes with the Pearl is of a very generous length. I really appreciated this as the Pearl is on a shelf above my laptop and I was initially concerned that the supplied cable would not be long enough.


  • On a couple of occasions using the convenient OCR feature JAWS did not actually see the Pearl and I had to ensure that it was the selected scanner in the list.
  • As others have told me lighting is a very important factor when it comes to ensuring accurate scans. The Pearl has an option to enable its own lighting and this helps but I get the best scans when a nearby lamp on my desk is enabled. I will need to continue to experiment with this to determine the best combination as far as the lighting in my environment as opposed to enabling the light on the Pearl. I welcome feedback from Pearl users who no doubt will have more experience and knowledge about this.
  • A couple of times a scan wouldn’t even initiate if the Pearl believed that there was insufficient lighting.
  • I’m still learning the best positioning to ensure that a page is accurately scanned. In particular, I’m attempting to scan a hardback book which is a bit larger than a typical paperback and the Pearl can’t seem to accurately read both pages, no matter how I position the book. I’ve decided to just take the book apart and scan one page at a time.
  • As fast as the Pearl is the camera shutter sound that you hear as it takes a picture still takes a few seconds to sound. Assuming that the Pearl is powered up I wish it could snap the picture a tad faster.
  • The KNFB Reader app would not work with the Pearl even though it acknowledged the scanner, calling it “Pearl Proxy.” I did install Freedom Scientific’s third party Pearl driver software. However, I suspect that this is more the fault of the KNFB Reader app than the Pearl. Every time I would try to access the app’s settings KNFB Reader would consistently crash. At one point the KNFB Reader didn’t even have the Pearl camera listed in its pull-down menu of possible scanning sources. I bought the app when it was temporarily being sold for $10.00 and I’m very glad I didn’t pay full price for it. I decided to uninstall it. I may reinstall it and give it a try later on but for now I’m happy occasionally using JAWS for a few scans and OpenBook as my primary program for scanning.
  • While this has nothing to do with the Pearl the convenient OCR feature in JAWS isn’t exactly the most convenient as it takes four keystrokes to scan a page. I have to press insert-space, O for OCR, A for acquire and enter to actually initiate the scan. Compare this to OpenBook where I just need to press the space bar to scan and read and you understand how and why I’ve gotten so spoiled. As I’m a user of Leasey I wrote to Brian Hartgen to ask if he’d consider adding a feature to scan within JAWS with just two or even one keystroke. He indicated on the Leasey discussion list that he would try to add this capability for the next release.
  • I wish that the camera itself could move, allowing me to position it to better cover the location of the page that I want to scan without the need to move the entire device. .

In spite of the negatives I’m glad that I purchased the Pearl. A flatbed scanner would definitely have been more straightforward to use but it might not have given me the speed that I was looking for. The Plustek’s OpticBook 4800 would have offered similar speeds but at a cost of approximately $800.00, which I could not justify. I am therefore happy with the Pearl for what it does and I’m looking forward to using it even more.

Some Thoughts on OpenBook: Past and Present

I’d like to slightly switch gears and conclude with my thoughts on the OpenBook software. As this will be my go-to source for scanning material from the Pearl camera I feel that I can’t write a review of the Pearl camera without ending with some commentary on the main software that many people will be using with the Pearl.

By today’s standards OpenBook from Freedom Scientific is an expensive and clunky piece of software. Back in the 1990s we were living in a very different time where we had to rely on a few specialized sources to obtain books in accessible formats. It was a bit more justifiable to have to pay a thousand dollars for an intuitive and fully featured scanning and reading solution. Nowadays, we have many different sources for obtaining accessible versions of books, only some of which I’ve referenced in the introductory section of this post. We also have very inexpensive and even free OCR solutions available on our smart phones for scanning those shorter documents. Considering this the thought of paying nearly a thousand dollars for a Windows-based scanning and reading solution might be a bit difficult for some of us to justify. It’s also regrettable that Freedom Scientific has pretty much stopped development of OpenBook. The last update to version 9.0 was released during February of 2018. The previous update to version 9.0 was released in December of 2016. To be fair the initial release of version 9.0 did add a ton of new features to the software, although I felt that renaming the scanning settings to workflow settings added an unnecessary level of complexity to a program that could be all things to all people with a very simple and intuitive user interface. The company also explained during a recent webinar that continuing to modify the code was challenging as it’s quite old. They are very correct. I began using version 2.0 of OpenBook in 1998 which needed to be installed with a light version of Windows to run the program, a necessary feature since many users were still running DOS at that time and hadn’t made the switch to Windows. Version 4.0 was a welcome and major release. This version, which Arkenstone called the Ruby Edition, gave OpenBook the modernization it desperately needed with a real menu bar interface and faster as well as more accurate recognition. Subsequent versions continued to add and improve features but OpenBook continued to offer those very odd pre-Windows 95 conventions and keyboard commands. When Freedom Scientific purchased Arkenstone they continued to release new OpenBook updates, ending with version 9.0. This latest version works nicely on Windows 10 but still has that odd interface that continues to make it feel like ancient software, such as those odd navigation commands in its read-only mode and the fact that it can only install RealSpeak Solo Direct voices and not the newer, more modern Vocalizer voices. I smiled when I saw its Notetaker settings to configure it for old Blazie notetakers with the Pac Mate being the newest item on the list. Still, OpenBook is comforting to use, an odd mixture of the far distant past along with a slightly more modern Windows-style interface. It’s like that old shoe that’s well-worn but one that you don’t have a desire to throw away because it works and does what you need it to do. Its anachronistic features being made available on my Windows 10 laptop make OpenBook quite charming and unlike any other piece of software I’m currently running. Still, I do believe that if Freedom Scientific feels that they can no longer continue to develop OpenBook they really should stop selling it at its current price and lower the cost as they did with the Pearl camera.

Finally, while I understand that updating OpenBook’s software might be somewhat challenging I can’t help but think that Microsoft Office, which was also designed to run on Windows 3.1, was modernized and updated to run efficiently on computers running Windows 10. I would argue that if Freedom Scientific is going to continue to sell OpenBook at its current price then the company should invest in modernizing the software with features such as support for the newer Vocalizer voices and updating the scanning engines.